Richard and Evelyn GatesRichard and Evelyn Gates, Bramley’s Hearing Champions, have received this information from the Diocese, which many of you may find useful:
Royal Surrey NHS Foundation Trust Audiology services during COVID-19 Email: rsc-tr.Audiology@nhs.net - preferred method of communication Phone: 04183 464108 - phones may take longer to answer than usual.
Hearing aid batteries:
Having batteries and tubes posted direct to your home reduces contact, thus ensuring the safety of patients, staff and volunteers. If you need hearing aid batteries or replacement tubes please contact the department and they will send them by first class post. Make sure you include the following information in your message: Name Address Date of birth Type of batteries/tubes
Hearing aid batteries cannot be collected from the hospital, so please do not go to the hospital unless you have an appointment.
Hearing aid repairs:
Postal repairs - you can post your aids to be repaired and they will be returned by post. It may take up to 2 weeks. If you have waited over 2 weeks please contact the department again. Booked repair appointments You can book a repair appointment. The current waiting time is between 2-3 weeks.
The walk in Repair Clinic and Drop Off service are NOT running.
Lost hearing aids:
If you have lost one or both of your hearing aids please email or phone the department and they can let you know if replacements can be posted, or if you need to be booked in for an appointment.
For up to date information keep a check on the Audiology website: www.royalsurrey.nhs.uk/audiology